respects your privacy
11Dimensions and its subsidiaries respect your privacy. This
Privacy Statement informs you of our privacy practices and
of the choices you can make about the way your information
is collected online and how that information is used. This
statement is readily available on our home page and at the
bottom of every 11Dimensions Web page.
1. Sites covered by this Privacy Statement
This Privacy Statement applies to all 11Dimensions-owned
websites and domains and the websites.
Links to non-11Dimensions websites
The 11Dimensions website may provide links to third-party
websites for your convenience and information. If you access
those links, you will leave the 11Dimensions website.
11Dimensions does not control those sites or their privacy
practices, which may differ from 11Dimensions's practices.
We do not endorse or make any representations about
third-party websites. The personal data you choose to
provide to or that is collected by these third parties is
not covered by the 11Dimensions Privacy Statement. We
before submitting your personal information.
2. Collection of personal information
11Dimensions collects and uses personal information to
understand your needs and interests and to serve you better.
On some 11Dimensions websites, we ask you to provide
personal information. For example, when you order products
or services, request information, subscribe to marketing or
support materials, or apply for a job at 11Dimensions, we
will ask you to provide personal information to complete
these transactions. The types of personal information you
provide to us on these pages may include name, address, ZIP
code, telephone number, email address, user IDs and
passwords, billing and transaction information, credit card
information, product and service preferences, contact
preferences, educational and employment background, and job
In addition to the information you provide, 11Dimensions may
also collect information during your visit to an
11Dimensions website through our Automatic Data Collection
Tools, which include Web beacons, cookies, embedded Web
links, and other commonly used information-gathering tools.
These tools collect certain standard information that your
browser sends to our website such as your browser type and
language, access times, and the address of the website from
which you arrived at an 11Dimensions website. They may also
collect information about your Internet Protocol (IP)
address, clickstream behavior (i.e. the pages you view, the
links you click, and other actions you take in connection
with 11Dimensions websites) and product information. An IP
address is a number that is automatically assigned to your
computer whenever you are surfing the Web, allowing Web
servers to locate and identify your computer. Computers use
IP addresses to communicate on the Internet, allowing users
to browse and shop. 11Dimensions also uses some of these
Automatic Data Collection Tools in connection with certain
emails sent from 11Dimensions and therefore may collect
information using these tools when you open the email or
click on a link contained in the email. To learn more, read
How 11Dimensions uses automatic data collection tools.
11Dimensions also collects information from commercially
available sources that it deems credible. Such information
may include your name, address, email address and
demographic data. The information 11Dimensions collects from
its commercial sources may be used along with the
information 11Dimensions collects when you visit
11Dimensions’s websites. For example, 11Dimensions may
compare the geographic information acquired from commercial
sources with the IP address collected by Automatic Data
Collection Tools to derive your general geographic area.
3. How we use your information
The information 11Dimensions collects to understand your
needs and interests helps 11Dimensions deliver a consistent
and personalized experience. For example, 11Dimensions may
use your information to communicate with you about products
and services; provide service and support; update you on new
services and benefits;
select content to be communicated to you; personalize some
11Dimensions websites; and contact you for market research
regarding 11Dimensions products or services.
We will give you the opportunity to choose your privacy
preferences regarding the communications we send (see Your
choices and selecting your privacy preferences).
Credit card information is used only for payment processing
and fraud prevention. Credit card information and other
sensitive personal information required to process a credit
decision is not used for any other purpose by our financial
services providers or 11Dimensions and will not be kept
longer than necessary for providing the services, unless you
ask us to retain your credit card information for future
4. How we share your information
11Dimensions will not sell, rent or lease your personal
information to others. 11Dimensions shares personal
information with companies working on our behalf and
11Dimensions-owned business entities. 11Dimensions retains
service providers and suppliers to deliver complete
products, services and customer solutions and to assist
11Dimensions with marketing and communication initiatives.
Suppliers and service providers are required by contract to
keep confidential the information received on behalf of
11Dimensions and may not use it for any purpose other than
to carry out the services they are performing for
11Dimensions participates in marketing initiatives with
other companies. As part of these initiatives, certain
11Dimensions services and marketing communications are
delivered at the same time as those from other companies.
Some of these services and communications offer you the
option to share personal data with both 11Dimensions and the
other companies participating in these initiatives. For
example, you may receive marketing communications from
11Dimensions and other companies or have the opportunity to
register online for software products from multiple
companies. If you choose to provide personal information
only to 11Dimensions, 11Dimensions will not share this
information with the other companies participating in that
marketing initiative. Except as described in this Statement,
11Dimensions will not share the personal information you
provide to 11Dimensions with any third parties without your
permission, unless to: (i) respond to duly authorized
information requests of governmental authorities; (ii)
comply with any law, regulation, subpoena, or court order;
(iii) help prevent fraud or to enforce or protect the rights
and properties of 11Dimensions or its subsidiaries; or (iv)
protect the personal safety of 11Dimensions employees and
third parties on 11Dimensions property.
Circumstances may arise where, whether for strategic or
other business reasons, 11Dimensions decides to sell, buy,
merge or otherwise reorganize businesses in some countries.
Such a transaction may involve the disclosure of personal
information to prospective or actual purchasers, or the
receipt of it from sellers. It is 11Dimensions’s practice to
seek appropriate protection for information in these types
5. Children's privacy
11Dimensions does not knowingly collect information from
children under the age of 13 and does not target its
websites to children under 13. We encourage parents and
guardians to take an active role in their children’s online
activities and interests.
6. Your choices and selecting your privacy preferences
11Dimensions gives you the choice of receiving a variety of
information that complements our products and services. You
can subscribe to receive certain product- and
service-specific information and also choose to receive
11Dimensions general communications. We give you a choice
regarding delivery of 11Dimensions general communications by
postal mail, email and telephone.
You can make or change your choices about receiving either
subscription or general communications at the data
collection point or by using other methods, which are listed
in the following sections. This option does not apply to
communications primarily for the purpose of administering
order completion, contracts, support, product safety
warnings, driver updates, or other administrative and
The email communications that you receive from 11Dimensions
will be provided in accordance with this statement. Some
email communications may utilize automatic data collection
tools. To learn more, read How 11Dimensions uses automatic
data collection tools.
Subscription communications include email newsletters,
software updates, etc. that may be expressly requested by
you. After you request such communications, you may opt out
of receiving them by using one of the following methods:
Select the email "opt out" or "unsubscribe" link, or follow
the opt-out instructions included in each subscription
communication. Return to the Web page(s) where you
originally registered your preferences and follow the
opt-out instructions. Access to many 11Dimensions
subscriptions is available at the Subscriber’s Choice web
Write to 11Dimensions. Be sure to provide your name, email
and postal address, and specific relevant information about
the 11Dimensions subscriptions that you no longer wish to
Please be aware that when you opt out of receiving certain
subscription communications, it may affect the services you
have chosen to receive from 11Dimensions where accepting the
communications is a condition of receiving the services.
11Dimensions general communications
11Dimensions general communications provide information
about products, services, and/or support. This may include
new product information, special offers, or invitations to
participate in market research.
Select the email "opt out" or "unsubscribe" link, or follow
the opt-out instructions included in each communication.
Write to the 11Dimensions Privacy Office. Be sure to provide
your name, email and postal address, and specific relevant
information about your privacy preferences.
7. Access to and accuracy of your information
11Dimensions strives to keep your personal information
accurately recorded. We have implemented technology,
management processes and policies to help maintain data
accuracy. If you want to have your personal data changed, please turn tu us (see 10. contacting us).
8. Keeping your information secure
11Dimensions takes seriously the trust you place in us. To
prevent unauthorized access or disclosure, to maintain data
accuracy, and to ensure the appropriate use of the
information, 11Dimensions utilizes appropriate physical,
technical and administrative procedures to safeguard the
information we collect.
We use Secure Sockets Layer (SSL) encryption when collecting
or transferring sensitive data such as credit card
information. SSL encryption is designed to make the
information unreadable by anyone but us. This security
measure is working when you see the symbol of either an
unbroken key or a closed lock (depending on your browser) at
the bottom of your browser window.
Credit card numbers are used only for processing payments
and are not used for other purposes. As part of real-time
payment processing, 11Dimensions subscribes to a fraud
management service. This service gives you and 11Dimensions
an extra level of security to guard against credit card
fraud and to protect your financial data.
9. Changes to this statement
11Dimensions will undertake reasonable efforts to notify you
of material changes to this statement.
10. Contacting us
We value your opinions. If you have comments or questions
about our privacy statement, please send them to
or write to us at the following address:
11 Dimensions GmbH